Emergency & Out-of-Hours Care

When to Seek Emergency Care

Seek emergency veterinary care whenever your pet develops sudden, severe, or rapidly worsening symptoms. Pets can sometimes hide pain or illness, so changes such as difficulty breathing, collapse, heavy bleeding, repeated seizures, or an inability to urinate should never be ignored. If you are unsure whether the situation is urgent, call us for advice—it is always safer to have your pet assessed promptly.

Contact us immediately if your pet is experiencing any of the following:

• Difficulty breathing or choking
• Severe bleeding or trauma
• Collapse or unconsciousness
• Suspected poisoning
• Seizures or convulsions
• Eye injuries
• Heatstroke
• Inability to urinate (especially in male cats)
• Severe vomiting or diarrhea
• Labour difficulties

Out-of-Hours Arrangements

Our clinic hours are Monday–Friday 8:00 AM to 6:00 PM and Saturday 8:00 AM to 12:00 PM. We are closed on Sundays.

What to Do Before Traveling to the Clinic

If your pet requires emergency care, follow these guidelines:

• Stay calm – Your pet will sense your anxiety
• Call ahead – Let us know you're coming so we can prepare
• Keep your pet warm – Use a blanket, especially if they're in shock
• Do not feed your pet – They may require surgery or anaesthesia
• Handle with care – Injured pets may bite or scratch due to pain
• Transport safely – Use a secure carrier or have someone help you
• Bring any relevant information – Including medications, suspected toxins, or recent medical history

First Aid Tips

For Bleeding

Apply firm, direct pressure with a clean cloth. Do not remove the cloth if it becomes soaked; instead, add more layers on top.

For Suspected Poisoning

Do not induce vomiting unless instructed by a vet. Bring the substance or packaging with you if possible.

For Heatstroke

Move your pet to a cool area, apply cool (not cold) water to their body, and contact us immediately.